Hi Guys, I have been having a few "GoToMeeting" video calls with clients recently and if I was going to comment about anything it would be how we manage files. There is a wide variety of ways people set up and work with their files, and sometimes they lead to confusion and frustration. Here's the first of a couple of posts that will help. ;) Place your files somewhere safe. Your desktop may not be the best place to save files, because you may have a tidy up and delete something that you may want to retain, at least until you get your album back. On the flip side you don't want to bury them deep To View More >>

Remember the very first time you sent a letter? (Or for those who have never posted a letter - sent an email?) There were doubts - would it get there? Would strangers look at it in transit? Did I have enough postage? Did I have the right address? Do I trust the postie to take great care of my efforts? The same goes with sending orders to Queensberry through Photojunction for the first time. We need assurances that I know, as a very regular user, become less relevant with experience. Photojunction has many 'safety' features to prevent people from mucking up their orders. These safety features exist To View More >>

I'm a bit obsessed with clearing my problem reporter. When I do, I know I did my best to make the album perfect production-wise. When we did the Problem Reporter Webinar, Ian had a list of the different errors that could come up. I like to think of it as a cheat sheet for questions Photojunction users might have for me. The most common one I hear is missing HR files. If you are receiving this message, it means that Photojunction doesn't know where your High Res images are. They may have been moved or the path could have been renamed. In the Event Window, click the More button, select "Relink High To View More >>

What if you want us to print your cover image, but nothing else? 1. When you fire up the Remix Order Wizard , choose either the "Assemble From Prints Supplied" or Don't Assemble" option. 2. On the same screen the Wizard will offer a place to include "support files" for your album supplier. Open your folder of High-Res Export files and drag in a copy of the cover image (don't double up by sending it to your lab to print as well). 3. Remix may ask you if you want us to print the cover image (generally it'll be obvious what you want, in which case Remix won't ask). Be sure to say Yes. 4. When the To View More >>

We just had a webinar covering the Problem Reporter. Hopefully it helped clarify some questions you all had.I'm going to talk about problems that can occur after this step. There are two ways to export your printable files from Photojunction. You can do it through Photojunction Direct (if you just need JPGs) or you can use Photoshop (required if you need layered PSDs). If you choose to use Photoshop, the process is no longer completely controlled by Photojunction and this means that, unfortunately, we can't control everything that happens. Last year Danny posted some tips to avoid these problems To View More >>